At Cartax, we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.
Processing Time
Orders are typically processed within 2 business days maximum from the date of purchase. Once processed, items are shipped and estimated delivery time is 5 to 7 business days after processing. Total delivery time is usually 7 to 9 business days depending on your location and shipping carrier.
Same-Day Dispatch & Tracking Policy
We are committed to getting your chair on its way to you as quickly as possible:
- Cut-off time: 19:00 PM (7:00 PM) USA Time
- If you place an order at or before 19:00 PM, your order is dispatched the same day, and your tracking number is provided the same day.
- If you place an order after 19:00 PM, your order will be dispatched the next morning immediately when operations begin, and your tracking number will be provided that next morning.
This means: Order today → tracking today (if before 7:00 PM) OR next morning tracking (if after 7:00 PM).
Our goal is fast delivery, customer satisfaction, and ensuring you benefit from your new chair as early as possible.
Shipping Methods
We offer standard shipping across the United States using trusted carriers. Based on your location, we will select the fastest delivery option from:
- FedEx
- USPS
- UPS
Shipping Rates
We’re pleased to offer free shipping on all orders shipped to addresses within the United States. No minimum purchase required.
Order Cut-Off Time
Order cut-off time is 19:00 PM (7:00 PM) Central Standard Time (USA Time).
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package.
Address Accuracy
It’s important to ensure that your shipping address is accurate and complete. Cartax is not responsible for delayed or lost shipments due to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.
Order Modifications and Cancellations
We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.
Lost or Damaged Packages
In the rare event that your chair package is lost or damaged during transit, please get in touch with our customer support team. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome.
Returns and Exchanges
For detailed information on our returns, exchanges, and refund policy, please refer to our separate Refund and Returns Policy page.
Contact Us
If you have any questions, concerns, or need assistance related to your order, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team:
- Email: support@cartax.shop
- Phone: +1 916-635-6161
- Address: 11154 Sable River Ct, Rancho Cordova, CA 95670, USA
- Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)